* 投诉信
    *
          o 内容要点：
          o
                + 所要投诉或抱怨的事情是什么
                + 将时间，地点及事情的经过及问题所在说清楚
                + 你对解决问题的建议
                + 告知你的联系方法，如电话，传真，通讯地址等
          o 注意事项：
          o
                + 言语要平和，不要用太过激的词语
                + 对解决问题的建议要合理
                + 一封信只写一件事
                + 事情的来龙去脉要写清楚

     投诉信－范例答案
    Dear Sir or Madam,
      
    I am writing you to complain about stereo, which I bought in January. After only two days things started to go wrong.    The first problem was the CD drawer, which opened and closed too quickly. I nearly trapped my fingers in it. The next day I recorded a Don to a cassette. Everything worked, but the sound quality was every poor. On the following day, the CD Pause button stopped working.

    Naturally, I returned the stereo to you for repair. Your assistant said I would have to wait only a week. After two weeks, the necessary spare parts had still not arrived. Eventually, nine weeks later, I collected the stereo. The CD player worked properly, but there was no improvement in the recording quality.
    I am not satisfied with the equipment nor with the service I have received. I am therefore writing to ask for a full refund. I will return the stereo to your shop on Monday and I expect to receive a cheque for $250.

    Yours faithfully,

    5分作文
    Dear Sir or Madam,
    I am writing to express my dissatisfaction with my room-mate. As you know we share one room, I can not study in the room at all any more if I still stay there.
    She always has friend visiting and has parties in the room. They make lots of noise and switch on the radio very loudly, for me this environment is very difficult to study and I need a quiet room. Even borrows my things without asking, it is very impolite.