Topic 1 抱怨产品质量
You should spend about 20 minutes on this task.
You have bought a washing machine. First you found that the machine damaged your clothes, and you had it changed. Then you found that the new one seriously entangled the clothes.  Write to the manager of the department store to complain about it.2 You should write at least 150 words.

Dear Sir or Madam,
A few months ago I purchased a washing machine (Sanyo XQB50-68) from your department store. After a few weeks I found that it had seriously damaged the clothes. I asked you to change one for me, which you did. Now I want to ask you to change this one for me again.

This one does not damage my clothes any more, but I have found that it tangles the clothes seriously and when it automatically begins to spin the water out, the machine shakes so heavily that it stops by itself. In the instruction booklet you have not mentioned this defect and neither have you told the user how to solve the problem. I am quite annoyed by the fact that sometimes when I came back from work to take the clothes out to dry, they were still unwashed. When I at home. I have to tend it frequently to untwist the entangled clothes. Is that what you call your machine “fully automatic”?/Please change a new one for me that will not entangle the clothes. Otherwise, I would ask you to give my money back, or I would complain to the Consumers’ Association. 
Yourssincerely,                                                             
Fan Yang
2.  抱怨服务质量
You should spend about 20 minutes on this task. You went shopping one day and you had received very bad service in a shop. You want to complain to the boss. Write a letter to complain about the bad service. You should write at least 150 words.
Dear Sir or Madam,

Much of my regret, I write this to place a complaint against one of your shop-assistants about his bad service.   Yesterday morning about 10 o’clock my husband, I and a lady friend of ours came to your shop with the intention to buy some souvenirs. One of the shop-assistants, whose badge number was 29 if I remembered right, was asked to show us some of the bronze wares so that we could decide which one to buy. Under the circumstances, it was the shop-assistant’s duty to do what was asked or to explain why he was unable to comply with such a request. Instead of minding his duty and acting in a polite manner, he turned a deaf ear to our request and walked away murmuring in a sarcastic manner.

 We wish you would look into this unsatisfactory state of affairs and take steps to prevent a recurrence of offensive conduct of this kind.
Yours sincerely,