Complaint Letter
词汇：
complain against sb. about sth.投诉......
dissatisfaction with不满于......
put up with / bear / tolerate忍受
awful 糟糕的
poor service糟糕的服务
inconceivable不可思议的
out of one’s expectation令某人大失所望
look into / go into / investigate调查
incident / matter 事件
sanitary situation卫生条件
bad manners 不礼貌
disturbance干扰
nuisance 麻烦事
remedy 补救
solve解决
recurrence再次发生
句型：
1) I am writing to you to complain about ...
2) I am writing to express my dissatisfaction with...
3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...
4) I can hardly bear /tolerate /put up with it any more.
5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.
7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
8) We will appreciate your willingness to make up for the loss.[CKQ]
Inquiry Letter
词汇：
inquire about 咨询
seek寻求
obtain 获得
regarding, concerning 关于
provide sb with sth 提供
inform. sb. of sth.通知某人某事
convenience方便
look forward to (doing) sth.盼望...
prompt / immediate 及时的
take into account of sth. / take sth. into account 考虑到...
detailed详细的
essential / necessary必要的
grateful / obliged 感激的
appreciation感激
be concerned about... 对...关心
句型：
1) I would like to obtain some information about…
2) I would like some detailed information on / about...
3) I am an overseas student who lives /studies in...
4) I am writing to you in the hope that I may obtain...
5) I wonder if there is a tennis club available.
6) I would be much obliged to you if you could let me know the procedures I have to go through.
7) Your prompt and favorable attention to my inquiry would be highly appreciated.
8) I am looking forward to a favorable reply at your earliest convenience.[CKQ]
Thank-you Letter
词汇：
appreciate感激
convey / express one’s appreciation表示感激
cordial衷心的
